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Frequently Asked Questions

Q: Who can purchase a Ford ESP (Extended Service Plan)?

A: Ford ESPs can be purchased by anyone for any 2007 or newer Ford, Lincoln or Mercury vehicle! Even if your factory warranty has expired you can purchase a warranty from Ford Motor Company. You can even RENEW your current Ford ESP if it is about to expire! If you have any questions please call or text us at 1-937-552-5616

NOTE: Ford Extended Service Plans purchased for vehicles not covered by the factory warranty require a vehicle inspection before the contract can be activated by Ford Motor Company. The vehicle inspection report (click here to download) must be completed at a Ford or Lincoln Dealership. After your dealership completes the inspection, email the inspection AND your mechanic's invoice to support@troyford.com, or fax the paperwork to 1-937-552-5616.


Q: Can I cancel my Ford ESP?

A: Yes. All Ford ESP contracts can be canceled for a full refund within 30 days (if you have not used any aspect of the plan). Beyond 60 days, you will receive a pro-rated refund from Ford Motor Company. To cancel a Ford ESP you must call the dealership where you purchased the contract. If the dealership is unable to help you please call Ford Motor Company at 1-800-367-3377. This website can only assist in cancelling contracts purchased via this website.


Q: If I purchase an ESP from this website, can I use it at my local Ford or Lincoln-Mercury dealership?
A: YES! These are Genuine Ford ESP plans backed by Ford Motor Company. These plans are identical to the plans sold at your local Ford dealer. Your plan is valid at every Ford and Lincoln-Mercury dealership in the US and Canada. The plan is attached to your vehicle's serial number and registered with Ford Motor Company. When you visit your local Ford dealer, they will see this plan registered with your vehicle on their Ford computer!


Q: Why should I buy a plan from this website?
A: This website is authorized by Ford Motor Company to sell Ford ESPs and we only sell Genuine Ford ESPs. We are the largest online retailer of Ford Extended Service Plans. Because of our size and sales volume we can offer huge discounts off the MSRP of Ford ESPs, Parts and Accessories.


Q: My vehicle has over 36,000 miles or is over 3 years old, can I still purchase a Ford ESP?
A: YES! If you have over 36,000 miles (50,000 for Lincolns) or if your vehicle was purchased brand new by the original owner more than 3 years ago (4 for Lincolns) then your factory warranty has expired. Simply select your vehicle from the menu on the left and then select "My vehicle is NOT covered by the factory warranty."


Q: When will my plan expire?

A:For vehicles STILL in factory warranty: Ford ESP terms begin the day the car was purchased brand new by the original owner with zero miles on the odometer. For example, a 6 year 100,000 mile Ford ESP will expire six years from the date the car was purchased brand new by the original owner or when the odometer reaches 100,000 miles.

For vehicles NOT covered by factory warranty: Ford ESP terms begin the day your contract is purchased. For example a 3 year 36,000 mile contract is good for 3 years from the purchase date or 36,000 more miles on your odometer, whichever comes first.


Q:
What happens after I purchase a Ford ESP from this website?

A: Immediately after purchasing a Ford ESP from this website, you will receive an email confirming your purchase. Your Ford ESP contract will then be emailed to you within 3 business days and registered with Ford Motor Company. You can begin using all the benefits of your Ford ESP immediately.

NOTE: Ford Extended Service Plans purchased for vehicles not covered by the factory warranty require a vehicle inspection before the contract can be activated by Ford Motor Company. The vehicle inspection report (click here to download) must be completed at a Ford or Lincoln Dealership. After your dealership completes the inspection, email the inspection AND your mechanic's invoice to support@troyford.com, or fax the paperwork to 1-937-552-5616.


Q: What's the difference between PowertrainCARE, BaseCARE, ExtraCARE and PremiumCARE?

A: Each plan offers coverage to suit different situations and budgets. For example, PremiumCARE is ideal for a "loaded" vehicle with extensive options and for an individual who wants the maximum coverage (switches, regulators, window motors, etc.) PowertrainCARE is better suited for a someone looking to cover the basic power train of their vehicle (engine and transmission components), and who has a lower budget for their extended service plan.


Q: Will my dealer honor a plan I bought over the Internet?

A: Yes. The plan you buy from this website is a Genuine Ford Extended Service Plan backed by Ford Motor Company and will be honored at every dealership in the United States and Canada. Your plan will be activated in Ford's computer and will appear on your dealer's computer when you take your vehicle in for repair. For vehicles outside the factory warranty, most independent garages will also accept a Ford ESP.


Q: How do I or the dealership determine if a repair is covered by my Ford ESP?

A: If you know what component has failed, you can refer to your Ford ESP brochure to determine if the component is covered. If the component is covered, your Ford ESP covers the cost of the component and all labor. In addition, your Ford ESP will cover any damage caused by the covered component and provide a rental vehicle for overnight repairs. Your Ford or Lincoln-Mercury dealership will place the part number in Ford's computer and determine if the component is covered by your contract.


Q: Why buy an extended service plan from Ford?

A: There are many aftermarket companies that you can buy extended service plans from. However, Genuine Ford ESPs are the only extended service plans honored by every Ford and Lincoln-Mercury dealership in the United States and Canada. Ford ESP's are also the only extended service plans backed by the full faith of Ford Motor Company. With a Ford ESP you have the confidence of knowing only genuine Ford parts will be used on your vehicle and the comfort of knowing only Ford certified technicians will be working on your vehicle. With a Ford ESP you only pay your deductible at the time of repair, you do NOT have to pay for the repair and then wait for reimbursement like most after-market warranty companies require. Third party extended service plans do not offer the benefits you will enjoy in your Ford Extended Service Plan.

Benefit Ford Extended Service Plan 3rd Party Service Contracts
Ford-Backed Yes No
Covers related damage Yes Some
One deductible repair visit Yes Some
Covers wear and tear failures Yes Some
Requires Genuine Ford Parts Yes No
Honored at thousands of Ford, Lincoln and Mercury Dealerships Yes No

Accept no substitutes. Look for the Ford, Lincoln and Mercury logos on the contract materials.


Q: Where can I take my vehicle for service?

A: You can take your vehicle for service to any Ford or Lincoln-Mercury dealership in the United States or Canada.


Q: When will my plan expire?

A:For vehicles STILL in factory warranty: Ford ESP terms begin the day the car was purchased brand new by the original owner with zero miles on the odometer. For example, a 6 year 100,000 mile Ford ESP will expire six years from the date the car was purchased brand new by the original owner or when the odometer reaches 100,000 miles.

For vehicles NOT covered by factory warranty: Ford ESP terms begin the day your contract is purchased. For example a 3 year 36,000 mile contract is good for 3 years from the purchase date or 36,000 more miles on your odometer, whichever comes first.


Q: Can I cancel my Ford ESP?

A: Yes. All Ford ESP contracts can be canceled for a full refund within 30 days (if you have not used any aspect of the plan). Beyond 60 days, you will receive a pro-rated refund from Ford Motor Company. To cancel a Ford ESP puchased from us please call or text 1-937-552-5616. If you purchased your Ford SP form a dealership or another online website you must contact them for a cancellation, we cannot process the cancellation for you.


Q: What happens if I sell my vehicle with an active Ford ESP contract?

A: If you sell your vehicle with an active Ford ESP contract you can transfer the remainder of your contract to the next owner for a small fee. Simply contact or text us at 937-552-5616 for more information on transferring your Ford ESP.


Q: Does my plan cover a rental vehicle?

A: Yes. All Ford ESPs cover a rental vehicle for overnight repairs of covered components. The free rental will be arranged by the servicing Ford or Lincoln-Mercury dealership. You can also purchase First Day Rental and receive a free rental for same day covered repairs.


Q: If I have a question about my active plan, who do I call?

A: You can call or text us at 1-937-552-5616, or you may contact your local Ford or Lincoln-Mercury dealership.


Q: What is a deductible?

A: The deductible is the amount you owe the dealership for each eligible repair visit. An Eligible Repair Visit occurs each time a covered Vehicle failure (or failures) is repaired by a dealer on a single visit.


Q: How can I verify my plan is active?

A: You can verify your plan is active by calling or texting 1-937-552-5616 or by calling your local Ford or Lincoln-Mercury dealership. Please have the serial number (or VIN number) of your vehicle ready when you call.


Q: Where is my vehicle's serial number?

A:

The Vehicle Identification Number or VIN is a 17-character code that can be found on your dashboard, the driver's side door jamb sticker, and many title documents and insurance papers.

To locate the VIN on your vehicle, stand on the driver's side of the vehicle and look through the lower corner of the windshield. You can also find the VIN by opening the door and look in the door jamb area. All cars and light trucks built after 1981 have a unique 17-character VIN.

If you cannot locate your VIN, please give us a call or text at 1-937-552-5616 and ask for the Genuine Ford ESP Department.